Welcome to the privacy policy of the www.tapestryofkenya.com website (“Website” or “Site”), owned and operated by Tapestry of Kenya Tours and Safaris (“Tapestry of Kenya Tours and Safaris” or “TKTS”). This policy outlines how we collect, use, and protect your information when you use our website.
Information Collection and Purpose:
For the purposes of tours and travels.
Personal Information:
We minimize the collection of personal information to only what is necessary for our services or with your consent. While you are not obligated to provide personal information, not doing so may affect our ability to provide services to you. We will only retain your personal information for as long as necessary for the purposes we collected it unless a longer retention period is required by law. We collect and process the following information:
User Reviews:
When you submit a user review, we request a screen name (which can be your full name or first name), and optional additional information such as gender, age, safari experience level, country of residence, and photos of your safari. Your IP address is also stored for spam prevention. We ask for your email address for review-related communication. All provided information is publicly visible, except for your IP address and email.
If other users have questions about your review, they can submit them without revealing your email address. We forward these questions to you via email, which includes an unsubscribe option.
If a safari company uses our invite service to request your review, your name and email address are stored to prevent duplicate invites within 90 days.
Email notifications regarding your review or review invites are sent to you, us and the safari company being reviewed, containing your name and email address.
Storage Period:
Personal information associated with a review is anonymized 90 days after review deletion. Email invites are anonymized after one year.
Quote Requests:
If you use our website’s email form to request a tour quote from a safari company, your name, email address, phone number, and IP address are collected for spam prevention. We share this information with the safari company via email.
Storage Period:
Personal information associated with a quote request is anonymized after two years.
Contact Forms:
Emails sent to us are stored in our email inboxes. We may use this information to respond to your inquiries. Your IP address may be collected if reporting a technical problem for support purposes.
Email Newsletters:
If you subscribe to our newsletters, we collect your name and email address to periodically send safari-related news, tips, articles, and offers. Newsletters contain an unsubscribe option.
Storage Period:
Unsubscribed email addresses are removed from our systems within 90 days.
Your TKTS Account:
If you register for a TKTS account to save favorites or join our online community, we collect and store your email address. Registration can be done using an email address and password or via Facebook or Google login.
Storage Period:
Inactive accounts have associated email addresses anonymized after one year, unless there are still online messages. If messages are taken offline, associated personal information is anonymized within 90 days.
Log File Data:
We use log files for website usage insight and error analysis. Log files are deleted after 30 days.
Computer Information:
When reporting technical problems, we collect non-personally identifiable computer information for diagnostic purposes.
User Generated Content:
User content provided to our website is subject to our terms. By submitting content, you grant us the right to use it. We may take legal action to protect content rights.
Minors:
Our website is not intended for children under 16. We do not knowingly collect their personal information.
Cookies:
We use cookies for authentication, session tracking, and site customization. You can manage cookie preferences on our website.
Disclosure and Data Transfer:
We keep personal information confidential and disclose it only as necessary for services, legal compliance, or legitimate interests. We may transfer data to third-party providers or affiliates.
Security Measures:
We implement strict security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Control Over Your Data:
You have the right to access, correct, or delete your personal information. You may also object to processing or request data transfer. Exceptions may apply based on legal requirements.
Contact Information and Complaints:
For questions, comments, requests, or privacy complaints, contact us at [email protected]. If you have a complaint, you can also contact the appropriate data protection authority.
Changes to Privacy Policy:
We reserve the right to change our privacy policy at any time to reflect updates. Review this policy periodically for changes.
